Technology
InterGlobal Medical Call Center uses the latest state-of-the-art Technology, Multi-channel platforms and Applications in servicing a diverse customer base within the healthcare industry.
Our Solutions include:
- Multimedia contact management (Text chat, web collaboration, email, phone, fax)
- Virtual contact center hosting
- Workforce management technology
- Client & Skills–based call routing
- Computer telephony integration (CTI) & Unified messaging
- Customized multilingual integrated voice response (IVR)
- Self-service and Remote client call monitoring
- Call recording and analytics
- Quality Management and Customer Service systems
- Secure and Encrypted IP network and databases
- Disaster recovery, system redundancy and backup systems
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