Technology

InterGlobal Medical Call Center uses the latest state-of-the-art TechnologyMulti-channel platforms and Applications in servicing  a diverse  customer base within the healthcare industry.

Our Solutions include:

  • Multimedia contact management  (Text chat, web collaboration, email, phone, fax)
  • Virtual contact center hosting
  • Workforce management  technology
  • Client & Skills–based call routing
  • Computer telephony integration (CTI)  & Unified messaging
  • Customized multilingual  integrated voice response (IVR)
  • Self-service and Remote client call monitoring
  • Call recording and analytics
  • Quality Management and Customer Service systems
  • Secure and Encrypted IP network and databases
  • Disaster recovery, system redundancy and backup systems