Call Center Assessment, Design & Implementation

InterGlobal’s consulting experience provides practical, cost-effective innovative change, insights and knowledge to help our clients organize and maintain an optimal call center model for business growth and flexibility. We have completed major national and international call center projects with Fortune 500 companies as the prime call center project management consulting firm. Our services in this aspect are unique: First, we focus on “assessment” – going forward, not “what is wrong” – looking backward. We conduct extensive marketing research via surveys for gauging purposes, and use our findings to conduct analysis of the issues, strengths, weaknesses and opportunities for constructing and/or enhancing call center operations. Then we provide project management or subject matter proficiency to design new centers or implement changes to existing ones. Throughout the entire process we partner with our clients to share our expertise, to guide them in developing the best solutions and processes possible, and to educate about potential pitfalls.


1. Our assessment includes a series of surveys, interviews and observations to determine the mission and vision of a call center and its operations.

2. We thoroughly review a call center’s business and member support requirements.

3. Our strategy consulting services include call center design and implementation and business continuity/disaster recovery planning,

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