All medical professionals know that fast and efficient communication is essential for the satisfaction of their patients. It is often the case that patients will remain with their primary care physician, as opposed to choosing another, based on the quality of their interactions with the doctor’s office.

Scheduling appointments, answering questions and reviewing test results with patients are just some of the routine daily tasks handled inside medical offices every day. In such a busy and fast-paced environment, it is crucial that patients’ expectations are met. With InterGlobal’s answering service feature, the medical office phone is forwarded to a dedicated toll-free number, and our skilled and trained representatives happily assist in taking both standard and urgent calls from patients that would otherwise be missed.

But our answering service doesn’t end there. Using our optimized voice mail feature, patients have the ability to leave messages, request prescription refills, schedule and cancel appointments, or request test results. Physicians have the option of inserting their own personalized voice message format, and are able to access all of their messages twenty-four hours a day, seven days a week.


1. No busy signals for patients trying to reach their doctor’s office

2. Every call is handled by a skilled and professional service representative

3. Lower full time equivalents (FTEs) in handling calls by already busy medical staffs

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