Health Plan Solutions

Member Engagement

InterGlobal Communication Group provides customized Communication Solutions to help meet your increasing member population needs. Today, Health Plans are facing an ever-increasing number of changes brought on by regulations and demands they must fulfill. In addition, there are now more health plan options prospective members can choose from. Do you want your health plan to be the best choice? 

Our Engagement Solutions provide a positive experience for your members as they interact with your organization.  Our live Experience Agents engage your member population as an extension of your organization providing reliable and professional interactions.

Member Engagement Solutions

  • Inbound/Outbound Member Communication Initiatives
    Whether its Inbound or Outbound support you need, our custom solutions are designed to meet and exceed your member engagement goals and initiatives resulting in increased member satisfaction, increased efficiencies and profitability for your organization.
  • Daytime Call Management
    Our Daytime Call Management solutions help you respond to increases in membership and call volumes without decreasing the level of service you provide.  Our HIPAA certified Experience Agents answers the call exactly the way you would. This can be done in a dedicated or overflow basis. 
  • Member Welcome Calls
    Welcome new members with a friendly and welcoming call.  Our Agents will engage new members by welcoming them to your health plan while validating key contact information,  reviewing benefits and answering key questions with regard to benefits and access to care.
  • Prospective Member Support 
    Our Agents will navigate prospective members through their plan options based on a number of criteria.  In addition we will verify and review additional information for prospective members such as provider network, medication coverage and the plan enrollment process.
  • Eligibility Verification Support
    Our engagement solution streamlines the renewal process for current members. Members can call and receive support and assistance with renewal form completion, answers to questions about the renewal process, benefit changes and more.  We can also provide member eligibility verification outreach campaigns. 
                   
  • Health Needs Assessments – (Inbound/Outbound)
    InterGlobal conducts outreach to members to complete Health Needs Assessments (HNA’s).  Additional communication support is also available.  A needs assessment is a systematic process for determining and addressing needs, or “gaps” between current conditions and desired conditions or “wants”. 
  • Member Surveys
    Want to know what your members think? Let InterGlobal ask the questions!  InterGlobal will engage your members to get a better understanding of their thoughts and feedback on the plan, services and network.
  • Member Support Services – (Inbound)
    Members have questions and you need to provide the answers quickly and efficiently. Our HIPAA certified Experience Agents can assist with frequently asked questions regarding benefits, provider changes and programs. 
  • Class/Event Registration
    Have a Class or Event for members to attend? We can assist! Whether its a outreach campaign or inbound support, our team will engage members to ensure that your next class or event is recognized and attended.

Other Solutions