About Us

InterGlobal Communication Group’s primary focus is on serving the medical industry by providing Consulting, Technology, Services and Outsourcing. Our medical call center provides inbound, outbound and automated calls and surveys to major health organizations and health centers.  Because of this specialized focus, we can provide excellent customer service and superior quality in both data accuracy and customized client campaign development utilizing our staff of experienced medical bilingual agents.

Recent monthly quality reports and call monitoring by our clients reveal that our service levels exceed all established goals and metrics of average speed of answer, abandonment rates, wait times, average queuing times and daily call volumes, as well as uptime/availability that exceeds 99.8%.

We are committed to working with each client as a trusted member/partner of its organization. In keeping this commitment, we will make every effort to provide the highest Quality of Service (QoS) level.